SUPPORT & SUCCESS SERVICES
Why is Act-On’s customer success and support rated higher than any other marketing automation vendor on G2Crowd? Because it starts with empathy. When you call on Act-On to resolve an issue, we’ll get the job done – but we’re also there to investigate, educate and advise – so that you can take the next step towards marketing automation success.
“Act-On’s support is exceptional….they put our needs first and are committed to our success.”
VP of Customer Success
“Anytime we have a problem or don’t know what to do, we call Act-On and they help us fix it…. for a company our size, that’s really, really important.”
Sr. Marketing Manager
Our numerous options for support – tailored to your specific needs – will help you at every turn. You can check out the curriculum at the University, start or join a discussion in our online Community, or log a ticket and we’ll get you sorted out in a flash. With Act-On’s Standard services, there’s no need to worry…you’re in good hands.
Web Support Portal
Don’t want to wait around for tech support? Use the web support portal to set our crack team of support agents into action! They’re focused on quickly responding to all your questions – giving you back valuable time in your day to focus on other tasks while we investigate and respond to your issues.
Local Business Hours Phone Support
Prefer a phone call? No problem. Our support team is here to answer all of your product and marketing automation related questions. We strive to exceed customer expectations by answering calls quickly and following up by providing you with a summary of what we discussed for future reference.
In-App Contextual Help
Get stuck while working on a task within the platform? Act-On’s contextual in-app help will get you up and running again with answers to commonly asked questions relevant to the specific area of the application you’re currently working in.
It’s Wikipedia for marketers! The Knowledge Base offers a comprehensive set of helpful articles, produced by our very own product, support, and industry domain experts – covering everything from landing pages to email deliverability, and more!
Act-On University offers 40+ free and unlimited courses for all skill levels, with different learning paths tailored to your specific marketing role. And for those who want to master marketing automation, we’ve got certifications and in-person training too!
Connect with Act-On customers in our online Community – share best practices, start a discussion or two, find Act-On practitioners in similar industries or regions – it’s all about collaborating with marketers like you.
Sometimes you need a little more TLC. For customers looking for more in-depth, active engagement, we offer Premier Services – everything that the Standard package has to offer, plus ‘round the clock access to a team of support experts, and guidance from our rock star team of marketing success managers to help you set, attain, and revise your marketing automation strategy and goals over time.
PREMIER SUPPORT SERVICES
Our premier services offer 24 hr. support, with options for priority case routing with accelerated response SLAs, and a premier support phone line with access to a designated team of experts that can handle the most complex questions and inquiries. Bring it on, w love a good challenge!
MARKETING SUCCESS MANAGERS
Want to develop an MA strategy with realistic and measurable success goals? Need a clearer picture of how your disparate mar-tech tools can work together as a complete and integrated solution? Our marketing success managers work with you to assess, clarify, validate, and/or customize programs and strategies to help you meet and exceed your marketing goals.
Take Your Marketing Automation to the Next Level
From migration, to marketing automation strategy, to best practices, sometimes you need more than answers – you need someone to help you ask the right questions. That’s why Act-On provides a wide range of educational programs and professional services options to help you take your marketing game to the next level.
Check out the following offerings: