Act-On Support

Unlimited, personalized customer care

Get the help you need where, when, and how you need it. Want a hand getting up and running? We’re here to help. Looking to boost your productivity and improve ROI? We’ve got you covered. From the moment you become a customer, you’ll have resources available to help you get the most out of your Act-On solutions.

Meet Your Success Managers

Right from the start, your implementation Customer Success Manager (CSM) will get you up and running fast. They’ll provide training for you and your team, make sure the technology is running smoothly, and help you develop the strategy and tactics you’ll need to achieve your goals.

Once things are humming along, our educational resources will help you get more value out of your Act-On solutions. That means improving operational efficiency and pushing the limits of what’s possible. Plus, specialized tech support managers are at the ready to solve any extra-technical issues that may come up along the way.

You don’t call an 800 number and wait … and wait… and wait. You can just pick up the phone and get your friendly, neighborhood CSM on the line – right away. Try it now and see what we mean. Call 503-336-3191 or email:

Contextual Help

Get Help in Context

When you’re in the middle of something, it’s frustrating to hit a snag that brings your work to a full stop. No longer:  With Act-On’s contextual help options, you can jump right to the article, forum, or training session that’s relevant to what you’re trying to do. No need to dig through huge help manuals or to search through lengthy message boards. You have instant access to the most relevant information in the format you prefer, whether it’s an article, a video, or a user guide.

Go Beyond Support

Sometimes you need more than answers – you need someone to help you ask the right questions. That’s why we offer much more than support. We also provide professional services, online and in-person training, and email deliverability guidance to help you take your marketing game to the next level.

See Act-On in action. Take a quick 10-minute video tour of our award-winning platform.

Take a Tour

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